Useful information and Swansea Links


For all Fresh student managed properties, you should report all non-emergencies through the Fresh online maintenance software at This enables all queries to be recorded and handled quickly.


For Emergencies please note the following: -


Gas Leaks – 0800 111999

Locksmith (Lockout 24/7) – Stewart – 07791 093934

Plumbing (Heat Source Wales) – Matthew – 0333 5771600

Electrical / Fire & Smoke Alarms (AYB Electrical) – Jon – 07980 911710


PLEASE NOTE - If a contractor is called outside of normal working hours and it’s determined that the tenant(s) are at fault or that it was a non-emergency, any costs involved will be passed on for the tenant(s) to pay.


General Emergency Services

If there is a risk to life or the wellbeing of a child call 999. If you wish to contact the police for a non-emergency call 101.


Health Contacts

NHS Direct provides health advice 24 hours a day
Tel: 0845 4647


The ABMU Health Board operates an out-of-hours GP service
Tel: 0330 123 9180


Emergency dental treatment (NHS Wales)


Some Student Essentials

Swansea University

Swansea Metropolitan University

Swansea City Council

Swansea City Centre

Swansea Libraries


Travel Assistance


Bus Services

Train Services

Helpline for Nation Rail: +44(0)8457 484950

Taxi Services

Yellow Cabs (Swansea City Centre) 01792 644446

Data Cabs ((Swansea City Centre) 01792 545460

Oyster Cabs (Mumbles & Gower) 01792 367777

Thank you for everything. The service, professionalism and effort has been above what would be expected. Thank you. Richard & Laura
Mr Richard Price-Deer
(Cae Castell, Loughor, Swansea)